Shipping and Handling

At Beau Lake, we are dedicated to ensuring that our premium products reach you in perfect condition, with a shipping process tailored to the unique needs of each product collection. Below is a detailed breakdown of our shipping and handling policies.

Rigid Paddleboards

  • Processing Time: Orders for rigid paddleboards are processed within 1-3 business days. Due to the size of these products, they do not ship via traditional couriers.
  • Shipping Method: Rigid paddleboards are shipped via freight carriers to ensure safe and secure delivery. Delivery times typically range from 5-10 business days, depending on your location.
  • Shipping Cost: For a limited time, Beau Lake is currently offering free shipping on all rigid paddleboards in Canada and the United States.
  • Handling: Each paddleboard is thoroughly inspected and securely packaged in protective materials to ensure safe delivery.

Inflatable Paddleboards

  • Processing Time: Orders for inflatable paddleboards are processed within 1-2 business days.
  • Shipping Method: Inflatable paddleboards are shipped via standard ground shipping and usually arrive within 1-5 business days across North America.
  • Shipping Cost: Free Shipping is provided on all inflatable paddleboards.
  • Handling: Inflatable paddleboards are compactly packaged in reinforced boxes, ensuring both ease of transport and protection during shipping.

Apparel

  • Processing Time: Apparel orders are processed within 1-2 business days.
  • Shipping Method: Apparel items are shipped via standard ground shipping, with delivery typically within 3-5 business days.
  • Shipping Cost: Free Shipping is provided on all apparel items.
  • Handling: Apparel is carefully folded and packaged in protective, eco-friendly materials to prevent damage during transit.

Accessories

  • Processing Time: Accessories orders are processed within 1-2 business days.
  • Shipping Method: Accessories are shipped via standard ground shipping, with delivery typically within 3-5 business days.
  • Shipping Cost: Free Shipping is provided on all accessories.
  • Handling: Each accessory is securely packaged to ensure it arrives in pristine condition.

Paddles

  • Processing Time: Paddle orders are processed within 1-2 business days.
  • Shipping Method: Paddles are shipped via standard ground shipping, with delivery typically within 3-5 business days.
  • Shipping Cost: Free Shipping is provided on all paddles.
  • Handling: Paddles are carefully packaged to prevent any damage during shipping.

Chairs

  • Processing Time: Orders for chairs are processed within 1-3 business days.
  • Shipping Method: Chairs are shipped via freight or large parcel carriers due to their size. Delivery times usually range from 5-10 business days.
  • Shipping Cost: Shipping costs will be calculated based on the destination and size of the chairs.
  • Handling: Chairs are carefully inspected and securely packaged to withstand the rigors of shipping.

Boats

  • Processing Time: Orders for boats are processed within 3-5 business days.
  • Shipping Method: Boats are shipped via specialized freight carriers.
  • Shipping Cost and Delivery Time: Shipping rates and delivery times vary by region and will be calculated by a broker prior to purchase. Our team will contact you with detailed shipping options and costs before finalizing your order.
  • Handling: Boats are thoroughly inspected and packaged using heavy-duty materials to ensure safe transport.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number specific to your product type. You can use this tracking number to monitor the status of your delivery, or contact info@beaulake.com if you require additional updates.

Shipping Issues

  • Lost or Stolen Packages: If your tracking information indicates that your package has been delivered but you have not received it, please contact our customer service team at info@beaulake.com for assistance.
  • Damaged Items: If your order arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund.

International Shipping

  • International shipping is available for most products. However, due to size and weight restrictions, some items such as rigid paddleboards and boats may have limited international shipping options. Please contact us at info@beaulake.com for specific information regarding international orders.

Contact Us

If you have any questions or concerns about shipping and handling for specific products, please don’t hesitate to reach out to our customer service team at info@beaulake.com.